Make your store more professional and save Customer Support time.
Why Customers love it:
- Let's say your customer messed up the shipping address or the payment method or some detail when checking out. Now the customer can quickly fix it his or herself straight from the order confirmation email or his or her account page.
- Sometimes customers want to add some more items to their orders. Now they can in just a few clicks.
- Once in a while, your customer will need to cancel an order. Now canceling the order is just one click from the order confirmation email with no interaction or emailing needed.
How does it work?
We provide you with an order editing link you can easily add to your order confirmation emails and your customer account page. Using that link, customers can cancel or edit their orders, and refunds are handled automatically!
What happens when I've already fulfilled the order?
When an order is fulfilled and shipped, we kindly let the customer know he or she will need to reach out to your store's customer support team to cancel or edit the order.