Reamaze Customer Support + Live Chat

Developed by Reamaze

Simple and Lightweight. Social, Multi-Channel Helpdesk + Live Chat integrated into your online shop. Install and deploy in minutes!

Keeps you focused


Selling things, whether online or offline is tough business. Therefore it’s even more important to stay connected to your customer as efficiently as possible.

Frustration-Free


Knowing a customer’s past orders, order numbers, and returns status without having to search will turn you into a customer service superstar and help keep you focused on what's important - selling. Watch walkthrough: https://youtu.be/B3zk1qbwPas

Email and Social Together

Reamaze allows you to bring in your email, Facebook, Twitter, and even YouTube conversations into one place so you can interact with customers no matter where they are.

Worry-Free


Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified consistent dashboard designed to alleviate customer pains.


Reamaze handles the complexity of sending it to the right social network or email address.

Be There Live


Simple, Integrated, Livechat

Integrated


Easily add both Live and Offline support to your site/store with Reamaze.js. No coding knowledge required! Use our amazing widget builder! See http://bit.ly/1FYLURR and https://youtu.be/B3zk1qbwPas

On Or Off


Your agents can go live or come offline at any time. Reamaze will give your customers the best available option depending on available staff.

Beautifully designed


We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept.


We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Features



  • Email, Facebook, Twitter support

  • Live Chat

  • Public sites

  • External and internal knowledgebases

  • Community forums

  • Multi-brand management

  • Simple CRM

  • Team collaboration and staff notes

  • Automated workflows

  • Customizable email templates

  • Automatic collision detection

  • Customizable notifications, tags, and filters

  • Response templates

  • Conversation permalinks

  • Autoresponders

  • Volume, response time, and staff reports

  • JavaScript integrations with plug-and-play widget builder

  • Works on mobile devices
  • Businesses who love their customers love us. Hear what they have to say:

    Mark (Poppen Design):

    I've tried quite a bit of support desk apps, but when we got in on Reamaze, I stopped looking for alternatives.

    Haje (Triggertrap):

    Reamaze strips away a lot of clutter, and leaves behind only the most important element: The ability to have meaningful conversations with your customers.

    Dustin (Pilot and Captain):

    We're a group of designers and illustrators, not customer service experts. Reamaze has let us bridge that gap and offer top notch service and response through a simple, intuitive system.

    Jason (mohchi):

    Reamaze changes the stale support paradigm of impersonal, transactional ticket systems to more natural conversations which span across email and social media channels.

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