Selling things, whether online or offline is tough business. Therefore it’s even more important to stay connected to your customer as efficiently as possible.
Knowing a customer’s past orders, order numbers, and returns status without having to search will turn you into a customer service superstar and help keep you focused on what's important - selling. Watch walkthrough: https://youtu.be/B3zk1qbwPas
Reamaze allows you to bring in your email, Facebook, Twitter, and even YouTube conversations into one place so you can interact with customers no matter where they are.
Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified consistent dashboard designed to alleviate customer pains.
Reamaze handles the complexity of sending it to the right social network or email address.
Simple, Integrated, Livechat
Easily add both Live and Offline support to your site/store with Reamaze.js. No coding knowledge required! Use our amazing widget builder! See http://bit.ly/1FYLURR and https://youtu.be/B3zk1qbwPas
Your agents can go live or come offline at any time. Reamaze will give your customers the best available option depending on available staff.
We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept.
We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.
Mark (Poppen Design):
I've tried quite a bit of support desk apps, but when we got in on Reamaze, I stopped looking for alternatives.
Reamaze strips away a lot of clutter, and leaves behind only the most important element: The ability to have meaningful conversations with your customers.
Dustin (Pilot and Captain):
We're a group of designers and illustrators, not customer service experts. Reamaze has let us bridge that gap and offer top notch service and response through a simple, intuitive system.
Reamaze changes the stale support paradigm of impersonal, transactional ticket systems to more natural conversations which span across email and social media channels.